Managing Incidents

Close, mute, and bulk-update incidents to manage data quality issues across your organisation.

When a monitor detects an anomaly, Decube opens an incident with a status of open. From there, you can close it once resolved, mute it to suppress repeated alerts, or update multiple incidents at once using bulk actions.

Incident Status

Every incident has one of three statuses: Open, Closed, or Muted.

Close an incident when the underlying issue has been resolved.
Mute an incident for a set time period to prevent duplicate alerts while you investigate. Muting is useful when another incident on the same table or column is already being tracked. Decube automatically unmutes the incident after the period you select.

To update an incident's status, open the incident and use the status controls in the right panel.

The right panel of an open incident showing the status control options

To filter the Incidents Overview by status, click Apply Filters and select the relevant checkboxes under Incident Status.

The Apply Filters modal with Incident Status checkboxes

Bulk Update Incident Status

You can update multiple incidents at once directly from the Incidents Overview page, without opening each one individually.

Selecting incidents

A checkbox column appears at the left of the incidents table. Check individual rows to select specific incidents, or use the header checkbox to select all incidents currently loaded on the page. Selected rows are highlighted, and the top-left of the table shows a running count — for example, 3 incidents selected. Use Clear selection to deselect everything and start again.

Filtering or searching within the page preserves your current selection unless you navigate away from the Incidents Overview page.

Incidents from assets you don't have edit access to display a lock icon instead of a checkbox and cannot be selected for bulk actions.

Performing a bulk action

Once at least one editable incident is selected, the Perform bulk action button activates. Click it to open the bulk update modal and choose a target status:

Unmute incident
Close incident
Mute for 1 day
Mute for 1 week
Mute for 1 month

Before confirming, Decube shows a preview of exactly what will happen to each selected incident, including which will be updated and which will be skipped:

Incidents already in the target state are skipped automatically. The exception is "Muted to Muted" transitions — these reset the mute duration to the newly selected period.
Closed incidents cannot be re-opened or muted via bulk action.
The Confirm changes button only activates when at least one incident will actually change state.