> For the complete documentation index, see [llms.txt](https://docs.decube.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.decube.io/data-quality/data-quality/incident-management.md).
# Managing Incidents
Close, mute, and bulk-update incidents to manage data quality issues across your organisation.
When a monitor detects an anomaly, Decube opens an incident with a status of `open`. From there, you can close it once resolved, mute it to suppress repeated alerts, or update multiple incidents at once using bulk actions.
## Incident Status
Every incident has one of three statuses: **Open**, **Closed**, or **Muted**.
* **Close** an incident when the underlying issue has been resolved.
* **Mute** an incident for a set time period to prevent duplicate alerts while you investigate. Muting is useful when another incident on the same table or column is already being tracked. Decube automatically unmutes the incident after the period you select.
To update an incident's status, open the incident and use the status controls in the right panel.
Status controls on an open incident
{% hint style="info" %}
To filter the Incidents Overview by status, click **Apply Filters** and select the relevant checkboxes under **Incident Status**.
{% endhint %}
Filtering incidents by status
## Bulk Update Incident Status
You can update multiple incidents at once directly from the Incidents Overview page, without opening each one individually.
**Selecting incidents**
A checkbox column appears at the left of the incidents table. Check individual rows to select specific incidents, or use the header checkbox to select all incidents currently loaded on the page. Selected rows are highlighted, and the top-left of the table shows a running count — for example, `3 incidents selected`. Use **Clear selection** to deselect everything and start again.
Filtering or searching within the page preserves your current selection unless you navigate away from the Incidents Overview page.
{% hint style="info" %}
Incidents from assets you don't have edit access to display a lock icon instead of a checkbox and cannot be selected for bulk actions.
{% endhint %}
**Performing a bulk action**
Once at least one editable incident is selected, the **Perform bulk action** button activates. Click it to open the bulk update modal and choose a target status:
* Unmute incident
* Close incident
* Mute for 1 day
* Mute for 1 week
* Mute for 1 month
Before confirming, Decube shows a preview of exactly what will happen to each selected incident, including which will be updated and which will be skipped:
* Incidents already in the target state are skipped automatically. The exception is "Muted to Muted" transitions — these reset the mute duration to the newly selected period.
* Closed incidents cannot be re-opened or muted via bulk action.
* The **Confirm changes** button only activates when at least one incident will actually change state.
Bulk update preview modal
{% hint style="warning" %}
Bulk status updates cannot be undone once confirmed.
{% endhint %}
**Traceability**
Each incident updated via a bulk action has the change recorded in its audit history with a `via bulk action` label.
**Limits**
* A maximum of 1,000 incidents can be selected at one time.
* The selection resets when you navigate away from the Incidents Overview page.
## Related Pages
{% content-ref url="/pages/JwDGUfWup3P1TQWUn9zw" %}
[Incident Details](/data-quality/data-quality/incident-details.md)
{% endcontent-ref %}
{% content-ref url="/pages/oHQMBTOmZQevImaIjmyw" %}
[Incident model feedback](/data-quality/data-quality/incident-model-feedback.md)
{% endcontent-ref %}
